Refund and cancellation policy

Last updated 2026-11-07

• You can ask for a full refund within 7 days of buying the Chinar Pass. After that, the Pass is not refundable, because the full content is available as soon as it is activated.
• If you were charged twice, or paid but the Pass did not activate, tell us and we will activate it or refund the extra payment.
• To ask for a refund, use the Request review button on any question, or the feedback option in your profile with the email of your account and the payment reference.
• Approved refunds go back to the original payment method, usually within 5 to 7 working days, depending on your bank.
• The Pass does not renew automatically, so there is nothing to cancel at the end of the year.